Smith's Hoylake Limited, trading as Mr Smith’s Parlour (“we”, “us”, “our”), operates this website and the venue known as Mr Smith’s Parlour in Hoylake, United Kingdom.

By using this website and/or making a booking with us, you agree to the terms set out below.

1. Website Terms & Conditions

1.1 About us

This website is operated by Smith's Hoylake Limited, trading as Mr Smith’s Parlour.

1.2 Acceptance of these terms

By accessing or using this website, you confirm that you accept these Terms & Conditions and agree to comply with them. If you do not agree, you must not use this website.

1.3 Website access and availability

  • We aim to keep the website available at all times but do not guarantee uninterrupted access.
  • We may update, change, suspend or withdraw the website at any time without notice.

1.4 Content and accuracy

  • The content on this website is for general information only, including menus, prices, opening times and events.
  • While we make reasonable efforts to ensure information is accurate, content may occasionally be out of date or subject to change.

1.5 Intellectual property

All content on this website, including text, images, logos and design, is owned by or licensed to us. You may view, download and print pages for personal use only. You must not reproduce, distribute or use any content for commercial purposes without our written permission.

1.6 Acceptable use

You must not:

  • Use the website in any way that breaches applicable laws or regulations.
  • Introduce viruses, malware or other harmful material.
  • Attempt unauthorised access to the website or its systems.
  • Use the website to send spam or unsolicited marketing.

1.7 Third-party links

This website may contain links to third-party websites or services. We are not responsible for the content, policies or practices of any third-party sites.

1.8 Limitation of liability

To the maximum extent permitted by law, we are not liable for any loss or damage arising from your use of this website or reliance on its content. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

1.9 Governing law

These website terms are governed by the laws of England and Wales.

2. Customer Booking Terms & Conditions

2.1 Bookings

  • Bookings may be made online, by phone, or via other methods we make available.
  • All bookings are subject to availability and our confirmation.

2.2 Deposits

  • We may require a deposit to secure certain bookings, including large groups, peak periods, special events or private hire.
  • Non-refundable deposits: If a deposit has been taken, it is non-refundable in the case of:
    • No-shows (failure to attend the booking), or
    • Private event or private hire bookings, unless otherwise agreed in writing.

2.3 Cancellations and changes

  • If you cannot make your booking, please let us know as soon as possible.
  • Changes to date, time or party size are subject to availability.

2.4 Late arrivals

  • Please arrive on time for your booking.
  • We reserve the right to release tables after a reasonable period if guests do not arrive.

2.5 Guest numbers

  • Bookings are made for a specific number of guests.
  • We may not be able to accommodate additional guests without prior notice.

2.6 Private events

  • Private events may be subject to additional terms such as minimum spend, set menus or time limits.
  • Deposits for private events are non-refundable unless agreed otherwise in writing.

2.7 Food, drink and allergies

  • Please inform us of any allergies or dietary requirements when booking.
  • We take allergies seriously but cannot guarantee an allergen-free environment.
  • Menus and prices are subject to change.

2.8 Right to refuse service

We reserve the right to refuse service or entry where reasonable, including for safety, intoxication, or inappropriate behaviour, in accordance with the law.

3. Privacy Notice

3.1 Data controller

Smith's Hoylake Limited is the data controller for personal data collected via this website, booking systems and marketing lists.

3.2 Information we collect

  • First name and last name.
  • Email address and phone number.
  • Booking details including date, time, party size and special requests.
  • Payment or deposit information (we do not store full card details).
  • Messages and communications you send to us.
  • Mailing list details for our “Parlour Circle”.
  • Website usage data such as IP address, browser type, device information and pages visited.
  • Allergy or dietary information where you choose to provide it.

3.3 How we use your information

  • To manage bookings and reservations.
  • To take and administer online deposits and payments.
  • To respond to enquiries and provide customer service.
  • To send marketing communications to members of our “Parlour Circle”.
  • To improve our website, services and customer experience.
  • To analyse website usage and performance.
  • To comply with legal and regulatory obligations.

3.4 Lawful basis for processing

  • Contract - where processing is necessary to manage your booking or payment.
  • Legitimate interests - to operate and improve our business, prevent no-shows and analyse website performance.
  • Consent - for marketing communications and non-essential cookies.
  • Legal obligation - where required by law.

3.5 Marketing (Parlour Circle)

If you sign up to our “Parlour Circle”, we will use your name and email address to send you news, offers and updates about Mr Smith’s Parlour.

You can unsubscribe at any time by using the link in our emails or by contacting us directly.

3.6 Payments

Online payments and deposits are processed securely by third-party payment providers. We do not store or have access to your full card details.

3.7 Cookies and analytics

This website uses cookies and similar technologies, including Google Analytics, to:

  • Understand how visitors use our website.
  • Improve website functionality and performance.
  • Monitor traffic and user behaviour.

Google Analytics collects information such as your IP address, device type, browser and pages visited. This data is used in aggregated form and does not directly identify you.

You can control cookies through your browser settings and, where required, through our cookie consent banner.

3.8 Sharing your data

We may share your personal data with trusted third parties where necessary, including:

  • Online booking and payment providers.
  • Email marketing platforms.
  • Website hosting and analytics providers.
  • Professional advisers (legal, accounting).

We do not sell your personal data.

3.9 International data transfers

Some service providers (such as Google) may process data outside the UK. Where this occurs, appropriate safeguards are used in line with UK GDPR.

3.10 Data retention

We retain personal data only for as long as necessary for the purposes described in this notice, or as required by law.

3.11 Your rights

Under UK data protection law, you have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Object to or restrict processing.
  • Withdraw consent at any time.
  • Request data portability.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

3.12 Contact

If you have any questions about these Terms or how we use your data, please contact us using the details provided on our website.